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Terms and Conditions

§ 1

Preliminary provisions

  1. The Veterinary English online store, available at https://www.veterinaryenglish.com, is run by Natalia Strokowska, under the name Vetnolimits Natalia Strokowska, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 9452102494, REGON 361189791.
  2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store. 

§ 2


  1. Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity. 
  2. Seller – a natural person running a business under the name Vetnolimits Natalia Strokowska, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 9452102494, REGON 361189791.
  3. Customer – any entity purchasing through the Store.
  4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
  5. Store – an online store run by the Seller at the Internet address https://www.veterinaryenglish.com.
  6. Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
  7. Regulations – these Store regulations.
  8. Order – the Customer’s declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
  9. Account – customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
  10. Registration form – a form available in the Store that allows you to create an Account.
  11. Order form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
  12. Cart – an element of the Store’s software, in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
  13. Product – a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
  14. Sales Agreement – a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – according to the features of the Product – a contract for the provision of services and a contract for specific work.

§ 3

Contact with the Store Seller’s

  1. Address: ul. Brogi 16/2, 31-431 Krakow.
  2. Seller’s email address: hello@veterinaryenglish.com
  3. Seller’s telephone number: +48 507196987.
  4. Seller’s bank account number: PL05 1140 2004 0000 3102 7562 3105 (for transactions in PLN), PL87 1140 2004 0000 3112 0363 8574 (for payments in EUR).
  5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
  6. The customer may communicate by phone with the Seller from Monday to Friday: 9:00 a.m. – 5:00 p.m. (EET).

§ 4

Technical requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, you need:

  1. a terminal device with access to the Internet and a web browser such as Chrome, Firefox, Opera, Safari or another,
  2. active e-mail account (e-mail),
  3. cookies enabled.

§ 5

General information

  1. Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure. 
  2. Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
  3. The prices given in the Store are given in Polish zlotys or euros and are gross prices (including VAT).
  4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including when expressing will to be bound by the Sales Agreement.
  5. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
  6. When the nature of the subject of the Agreement does not allow, judging reasonably, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§ 6

Creating an Account in the Store

  1. To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: name, surname, address, email, phone number, number of the license to practice as a veterinarian or student ID number (in the case of veterinary students).
  2. Creating an Account in the Store is free.
  3. Logging in to the Account is done by entering the login and password set in the Registration Form. The password is sent to the email address given during registration or ordering a Product.
  4. The customer can at any time, without giving any reason and without incurring any charges due to remove the account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses given in § 3.

§ 7

Rules for submission of Orders

To make an Order: 

  1. select the Product that is the subject of the Order, and then click the “Add to Cart” button;
  2. log in or use the option of placing an Order without logging in;
  3. if the option of placing an Order without logging in has been selected – fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice data, if different from the recipient’s details,
  4. click the “Order and pay” button,
  5. choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.

§ 8

Delivery options and payment methods

  1. Customer may use the following delivery methods:
    1. Shipment of the order to the e-mail address provided,
    2. Shipment of the order to the shipping address provided – only for physical goods.
  2. Customer may use the following payment methods:
    1. Payment by bank transfer to the Seller’s account – details sent via e-mail after placing the order. If no payment by bank transfer is made within 7 days, the order is canceled,
    2. Payment by electronic bank transfer,
    3. Payment by credit card,
    4. Payment by other electronic methods (BLIK, pay later etc.) – methods available depending on the billing country.
  3. Detailed information on delivery options and acceptable payment methods can be found on the Store’s website.

§ 9

Execution of the sales contract

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
  2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
  3. If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement – otherwise the order will be canceled.

§ 10

The right to withdraw from the contract

  1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
  3. The statement should be sent electronically by sending the statement to the Seller’s e-mail address or by submitting the statement on the Seller’s website – the Seller’s contact details are specified in § 3.
  4. If the Consumer sends the statement electronically, the Seller will send the Consumer to the provided e-mail address confirmation of receipt of the declaration of withdrawal from the Agreement within 48 hours.
  5. Consequences of withdrawal from the Agreement:
    1. In the event of withdrawal from the Agreement concluded remotely, the Agreement shall be considered void.
    2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest standard delivery method offered by the Seller.
    3. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
    4. A Consumer who resigns from participation in a conference or workshop or training shall submit an appropriate declaration by e-mail to the Seller. In the event of resignation, a partial refund of the fee is provided:
      1. in the case of resignation by the Consumer earlier than 60 days before the event date, the refund is the equivalent of 75% of the fee paid,
      2. in the case of resignation by the Consumer between 60 and 31 days before the event, the refund is the equivalent of 50% of the fee paid,
      3. in the case of resignation within 30 days before the event date, the refund is not due.
  6. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
    1. for the provision of services, if the Seller has fully provided the service with the express consent of the Consumer, who has been informed before the provision begins that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement,
    2. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery,
    3. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the Agreement,
    4. which was concluded within 30 days or less to the date of the service, which resulted in the purchase of the Product,

§ 11

Complaint and warranty

  1. In the event of a defect purchased from the supplier of the goods, the customer has the right to make a complaint based on the provisions on warranty in the Civil Code. 
  2. If the purchased product has a defect, the customer should submit a declaration of price reduction or withdrawal from the contract, unless KiP immediately and without undue inconvenience to the User replaces the defective item with a defect-free one or removes the defect. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the defective item is equal to the value of the item without a defect. 
  3. The User may not withdraw from the contract if the defect is irrelevant; demand that the item be replaced with a non-defective one or that the defect be removed. The Store is obliged to replace the defective item with a defect-free one or remove the defect within a reasonable time without undue inconvenience to the User.
  4. Complaints should be reported by e-mail to the following address: hello@veterinaryenglish.com.
  5. The complaint should contain a description of the complaint and a document confirming the purchase of the item under complaint in the Store (e.g. a copy of the invoice, confirmation of a bank account transfer, transaction number, etc.) and the declaration referred to above. in § 10 point 5. At the same time, in the case of complaints about Products, they should be sent to the address of KiP. The Store will respond to the Buyer’s complaint within 14 (fourteen) days and notify him of further proceedings.

§ 12

Out-of-court complaint and redress procedures

  1. Detailed information on the possibility for the Consumer to use out-of-court complaint and redress methods as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) Consumer ombudsmen, social organizations to which statutory tasks include Consumer protection, Provincial Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  2. The Consumer has the following exemplary possibilities of using out-of-court complaint and redress procedures: 
  1. The Consumer is entitled to apply to a permanent amicable Consumer court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller. 
  2. The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller. 
  3. The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a poviat (municipal) Consumer ombudsman or a social organization whose statutory tasks include Consumer protection (including the Consumer Federation, Association of Polish Consumers).

§ 13

Personal data in the Online Store

  1. The administrator of personal data of Customers collected via the Online Store is the Seller.
  2. Customers’ personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
  3. The recipients of the personal data of the Customers of the Online Store may be:
    1. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store. 
  4. The customer has the right to access their data and correct them.
  5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract. 

§ 14

Final provisions

  1. Agreements concluded via the Online Store are concluded in Polish.
  2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
  3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data. 
  4. The customer has the right to use extrajudicial means of dealing with complaints and redress. For this purpose, he may submit a complaint via the EU ODR internet platform available at: http://ec.europa.eu/consumers/odr/.